Frequently asked questions
Everything you need to know about ordering, downloading and using our digital products.
Orders & downloads
How do I buy a product from KritDigital?
Choose a product and click "Buy on Etsy". You will be taken to our Etsy listing, where you complete checkout securely with Etsy. Etsy accepts credit and debit cards, PayPal, Apple Pay, Google Pay and Etsy gift cards.
Why is checkout handled on Etsy?
Etsy is one of the most trusted marketplaces in the U.S. Checking out there means your payment details are protected by Etsy, you get an order receipt, and your files stay available in your Etsy account whenever you need to download them again.
How will I receive my files?
All products are digital downloads. As soon as your payment is confirmed, Etsy emails you a download link and the files appear under "Purchases and reviews" in your Etsy account. Nothing physical is shipped.
Do I need special software to open the files?
Most products are PDF files that open in any free PDF reader such as Adobe Acrobat Reader, or directly in your web browser. Each product page lists the exact file format and any recommended apps.
Can I print the products at home?
Yes. Each product page lists its paper size (US Letter, A4 or both). A4 files also print on US Letter paper: just choose "Fit to page" in your print settings. You can print at home or at any local print shop.
What is your refund policy?
Because digital files are delivered instantly and cannot be returned, all sales are final. If a file is damaged or you have trouble downloading it, contact us at support@kritdigital.com and we will make it right.
Can I share or resell the files?
Purchases are for personal use only. Please do not share, resell or redistribute the files. If you need a commercial or team license, email us and we will be happy to help.
Still need help? Contact us — we reply within one business day.